Effective Date: 15 August 2025
At Umme Collection, customer satisfaction is our priority. This policy explains the conditions for order cancellation, returns, and refunds.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order by contacting us via phone or email.
- Once the order is shipped, it cannot be cancelled.
2. Returns & Exchange
We accept returns only if:
- The product is defective, damaged, or incorrect.
- The product is returned in unused condition with original tags and packaging.
- Return request is made within 7 days of delivery.
Exchange will be provided only for the same product or a product of the same value, subject to stock availability.
3. Refunds
- Refunds will be initiated within 5–7 business days after we receive and inspect the returned product.
- Refund will be processed to the original payment method used during the purchase.
- Shipping charges (if any) are non-refundable.
4. Non-Returnable Items
- Used or washed items.
- Products damaged due to customer handling.
- Items without original packaging/tags.
5. Contact for Returns & Refunds
📍 Address: KH. NO. 27/1/1, Ground Floor, Village Jharoda Majra, Sangam Vihar, Delhi – 110084, India.
📞 Phone: +91 83830 38147
📧 Email: nishaenterprises@ummecollection.com