Effective Date: 15 August 2025
At Umme Collection, we aim to deliver your orders quickly and safely. This policy explains our shipping and delivery process.
1. Shipping Timeline
- Orders are usually processed within 1–2 business days after payment confirmation.
- Delivery time depends on the customer’s location:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Remote Areas: 7–10 business days
2. Shipping Charges
- Free Shipping on all orders above ₹999.
- Orders below ₹999 will have a flat shipping fee of ₹60.
3. Order Tracking
- Once your order is shipped, you will receive an email/SMS with the tracking details.
- You can track your shipment on the courier partner’s website.
4. Delivery Process
- We use trusted courier services to ensure timely delivery.
- If the delivery attempt fails due to incorrect address or unavailability, the customer will be responsible for re-delivery charges.
5. Delays
- Delays may occur due to natural disasters, political issues, courier strikes, or other unforeseen circumstances.
- In such cases, we will keep you informed via email or phone.
6. Contact for Shipping Queries
📍 Address: KH. NO. 27/1/1, Ground Floor, Village Jharoda Majra, Sangam Vihar, Delhi – 110084, India.
📞 Phone: +91 83830 38147
📧 Email: nishaenterprises@ummecollection.com